At Bihaan Pixels , We offer a 7-day hassle-free return and exchange window from the date of delivery. Customers may initiate a return request directly through the “My Orders” section on our website within seven days of receiving their order. Once the request has been placed and approved, we arrange a reverse pick-up service from your delivery address, wherever serviceable, without any additional cost. After the return has been picked up, it may take approximately five to seven business days for the product to reach our warehouse for inspection and processing.
To be eligible for a return , all products must be returned in the same condition in which they were originally delivered. This means the item must remain unused, unworn, unwashed, and free from stains, damage, fragrance, or any signs of wear. All original tags, packaging, and labels must be intact and included with the return. Any item returned in a used, altered, damaged, or non-resalable condition may not qualify for a refund or exchange and may be sent back to the customer after review.
Once the returned item is received at our warehouse, it undergoes a quality check to verify that it meets our return eligibility criteria. Upon successful inspection, the refund is processed within seven business days. Refunds are issued to the original payment method used at the time of purchase. Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account after the refund has been initiated from our side.
Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been packed or handed over to our courier partners for shipment, cancellation requests cannot be accommodated. If a prepaid order is successfully cancelled before dispatch, the full refund will be processed back to the original mode of payment. If you need assistance regarding cancellation, please reach us at support@haatke.com.
If you receive a product that is damaged, defective, missing, or different from what was ordered, we request that you contact us within 48 hours of delivery. For all such claims, an unboxing video is mandatory for verification. The video must clearly show the sealed package before opening, the shipping label, and the condition of the product upon unpacking. This allows our team to investigate the issue accurately and resolve it at the earliest. Claims raised without a valid unboxing video may not be eligible for refund, replacement, or exchange.
If you need assistance regarding returns, exchanges, cancellations, refunds, or any order-related concern, our customer support team is available to help. You may reach out to us at our email support@haatke.com. We aim to respond to all queries as promptly as possible.
We reserves the right to review and decline any return or exchange request that does not meet the conditions outlined above. This policy may be revised from time to time without prior notice, and the latest version will always be available on our website.
